Making the right calls at the right time.

As a full-service moving company, Continental Van Lines handles a number of complex, international moves for residential clients. When a fire during a move left a Thailand-bound family’s possessions badly smoke damaged, Continental needed an experienced hand to help them work with the client and the building to set things on the right course again. Time was of the essence, as the family’s belongings had to be on an international freight carrier within 48 hours to avoid exorbitant import taxes.

Drawing on their unrivaled expertise, Propel’s moving and storage experts were able to quickly find the right vendors to assess damage, make repairs and/or replace critical possessions. The client’s high-end electronics required an evaluation from technicians with specific certifications, while fine art pieces had to be valued by an African antique specialist. By coordinating efforts in a short time-frame, and skillfully managing the diverse needs of the family, the building owners and three insurance companies, Propel experts ensured that no detail was overlooked — not only repairing damage to property, but to reputations as well.