Challenge
A Propel client’s shuttle van was in an accident and declared a total loss by the insurance carrier, prompting the carrier to make an offer of settlement in the amount of $35,000.00.
Taking Advocacy and Customer Service to new heights.
solution
Our claims consultant advocated on behalf of the client, noting the absence of comparable vehicles in the home state, with the only comparable vehicles being in non-compatible geographical areas. The van had a mere 25,000 in mileage and was in excellent condition. To bolster the case, the consultant requested additional photos from the client and urged the carrier to include transportation costs to the client address. Additionally, the consultant factored in the expenses of the vehicle wrap and its installation.
Result
The carrier adjusted the value to a more fitting $53,000.00 thereby netting the client an additional $18,000 due to the Propel claims team involvement.
