Change Healthcare Impacted by Cybersecurity Event

Propel Insurance, a leading insurance provider in the healthcare industry, is committed to ensuring the security and protection of healthcare organizations.

The U.S Department of Health and Human Services (HHS) has acknowledged an incident occurring in late February 2024. Change Healthcare, a unit of UnitedHealth Group, a provider of revenue and payment cycle management that connects patients, provider and payers was impacted by a cybersecurity event. The system that was impacted by the event covers prescription processing, hospitals, pharmacies clinics and other healthcare providers. The statement from the U.S. Department of Health and Human Services can be found via this link.

Key Considerations:

Considering the cybersecurity incident involving Change Healthcare, Propel Insurance recommends the following key considerations for healthcare organizations potentially impacted by this event or any cybersecurity event:

  1. Evaluate the need to inform relevant insurers about the incident and its potential impact on your organization.
  2. Consider engaging privacy counsel to provide guidance and support in managing the response to the incident and ensuring compliance with data privacy regulations.
  3. If seeking reimbursement from insurers, consider enlisting the expertise of a forensic accountant to assist in preparing and submitting claims for losses.
  4. Review contractual agreements to understand rights and obligations in relation to the incident, seeking legal advice as needed.
  5. Maintain detailed records documenting any expenses and losses incurred because of the incident.

These considerations serve as a starting point for organizations navigating the aftermath of the cybersecurity incident.


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